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State-Chartered Credit Unions - Financial Regulation

The Office of the Commissioner of Financial Regulation supervises all Maryland-chartered credit unions. We work to ensure that consumers can conduct their financial business in well-managed and sound institutions. We can also assist you with general credit union questions or complaints that involve any of the credit unions we charter. If you have a question or a complaint, you will first need to determine if your credit union is a Maryland state-chartered institution. You can do that by checking to see if it is included on our directory of state-chartered institutions. For questions about any of these credit unions, please contact us at 410-230-6103 or send an e-mail to Teresa Louro.

For complaints, because you and your credit union are most familiar with your account(s), we ask that you start by dealing directly with your credit union to resolve any problems. Make sure that you talk with someone who is at a high enough level of authority at the credit union. If you are still unable to resolve the problem and you want to file a complaint against your credit union, please contact our Consumer Services Unit.

Federal credit unions are generally distinguished by the word “federal” or “FCU” in their names. The regulator of a federal credit union is the National Credit Union Association (“NCUA”). You can reach the NCUA at 1-800-755-1030. The regulator of a state credit union is the financial commissioner in the state in which the credit union was formed, for example, the Commissioner of Financial Regulation is the regulator for Maryland-chartered credit unions.

Find answers to frequently asked questions related to credit unions.

What to do if you suspect fraud at any institution we supervise. (Word)